One number for
SMS and calls

A business SMS number is a dedicated Swedish +46 phone number that handles both text messages and voice calls via the 46elks platform. The number functions as a separate contact point for your company where customers can send SMS or call around the clock. Two-way communication is included — you can both receive and send messages, and incoming calls can be answered by AI with natural speech. Everything is configured via the 46elks dashboard or API, where you can view all messages, calls and set up automatic replies and CRM integrations.

A business SMS number offers automation, two-way communication, bulk messaging and API integration — capabilities that regular mobile SMS lacks. Regular SMS is limited to manually sent messages from a single phone. With a dedicated business SMS number you get access to a web-based dashboard where you can manage all messages, create automatic replies based on keywords or AI, send to multiple recipients at once and integrate with external systems via API or webhooks. The SMS number can be connected to multiple users on your team so that different people can reply from the same number. You also get detailed statistics on all messages.

You can port your existing number to 46elks, but a separate SMS number is recommended for clear separation between personal and business communication. The most common setup is to keep your regular phone number for calls and have a dedicated SMS number for text messages. This way you can market the SMS number specifically for bookings, support or campaigns without mixing it up with your regular phone line. Contact 46elks to discuss which solution best suits your business needs.

46elks SMS numbers support transactional messages, service messages, marketing messages and two-way support messages. Transactional messages include order confirmations, delivery updates, booking confirmations and payment reminders. Service messages cover reminders about upcoming appointments, system notifications and operational information. Marketing messages can be used for campaigns and offers, but require that the recipient has given consent (opt-in) in accordance with GDPR. You can also send two-way support messages where the customer can reply and carry on a dialogue, as well as automatic replies triggered by keywords in the customer's message.

Automatic SMS replies are configured via keyword matching, AI models or webhooks — and can be scheduled with different rules during and outside office hours. The simplest method is keyword-based replies, where the system matches incoming messages against predefined keywords and sends an appropriate response. For example, a message containing "opening hours" can automatically be answered with your business hours. For more advanced needs you can connect your business SMS number to an AI model that analyses the customer's message and generates a context-aware reply based on your business information. You can also use webhooks to forward incoming messages to your own system where your own logic determines the response.

Yes, the 46elks REST API integrates with CRM systems such as HubSpot, Salesforce, Pipedrive and custom-built platforms via webhooks and API calls. The integration works so that when an SMS arrives at your number, 46elks automatically sends the message content to a URL you specify, where your CRM system receives and processes it. Likewise, your CRM can trigger outgoing SMS via API calls when a certain event occurs, such as a new booking or a follow-up. The API documentation is well-structured and there are code examples in Python, JavaScript, PHP and several other programming languages.

Yes, 46elks is fully GDPR-compliant — all data is stored on EU servers and encrypted with TLS in transit and AES-256 at rest. You have full control over what data is stored, how long it is retained, and you can delete records at any time via the admin panel. The system follows GDPR's principle of data minimisation. For marketing messages the system requires that the recipient has given active consent, and there is built-in support for opt-out where the customer can reply STOP to cancel the subscription. 46elks is a Swedish company with all servers within the EU, eliminating the risk of data transfer to third countries.

You can get started in minutes by creating an account at 46elks — no lock-in period, you only pay per sent and received message. Once the account is active you can choose your business SMS number and start receiving and sending messages straight away. You can configure automatic replies via the dashboard without writing a single line of code, or use the API for more advanced integrations. During setup you can test with your own number to verify that everything works correctly before you start using it with customers.

Yes, 46elks supports SMS to over 200 countries, and you can also receive incoming SMS from international numbers. Pricing varies depending on the destination, but you always see the cost in advance via the dashboard or the API. The ability for foreign customers to contact you via your Swedish SMS number is particularly valuable for businesses with international customers, tourism operators or e-commerce companies that ship abroad. All international messages are logged and managed the same way as domestic messages in your dashboard.

Two-way SMS is a feature that lets you both send and receive text messages on the same number, unlike one-way SMS which only sends out messages without the ability to receive replies. The customer can respond to your message, ask follow-up questions or initiate a conversation by texting your number directly. All messages are logged in your dashboard where you can see the full conversation history per customer. Two-way SMS is the foundation for customer service via text, booking systems and interactive campaigns, and it also enables AI-powered SMS replies where an AI analyses the customer's message and responds automatically.

Yes, every 46elks SMS number handles both SMS and voice calls on the same number — incoming calls can be answered by AI, forwarded to an employee or go to voicemail. The AI can answer common questions, book appointments, receive enquiries and escalate to a human when needed, all fully automatically. You decide which logic applies during and outside business hours. Call history and recordings (if enabled) are displayed in the same dashboard as your SMS conversations, giving you a unified view of all customer communication.

46elks AI voice calls use a language model that listens, interprets and responds with natural speech in real time — trained on your business information such as opening hours, services and prices. The AI can carry on a natural conversation just like a human receptionist: book appointments, provide information, take orders or forward to the right person if the question requires human handling. Call quality is high and most customers do not notice they are speaking with an AI. You can customise the voice, tone and language, and everything is configured via the 46elks dashboard or API.

Yes, a single Swedish +46 number handles both SMS and voice calls, with separate AI configurations per channel. Customers only need to remember one number — whether they want to send a message or call. SMS replies can be short and concise while voice calls can be more detailed and conversational. All communication — both SMS and calls — is gathered in one dashboard where you can see the full customer history. This makes it easy to follow up on enquiries regardless of which channel the customer used.

AI-powered SMS replies are text-based and formulated by modern language models that produce grammatically correct, context-aware responses most customers cannot distinguish from human-written replies. The AI is trained on your business information — opening hours, services, prices, common questions — and can answer most customer enquiries automatically. You can customise the tone of the replies: formal, casual, brief or detailed, depending on your business profile. For questions the AI cannot answer it can automatically escalate to a human agent or capture the customer's contact details for follow-up.

Yes, 46elks handles bulk SMS to an unlimited number of recipients at thousands of messages per minute, via API or dashboard. Bulk messaging is useful for campaigns, reminders, operational information or newsletters. All recipients must have given their consent (opt-in) for marketing messages, in accordance with GDPR and applicable marketing legislation. You can segment recipients into lists and personalise messages with variables such as name or booking date. Dispatches can be scheduled for a specific time or sent immediately, and you can track delivery status for each individual message in real time.